7 Questions to Help You Choose a Good Carpet Cleaner
Question 3: What kind of carpet cleaning training do they have?
The number one reason for poor carpet cleaning is technician error. Would you be surprised to learn that most carpet companies have no formal training? That they are not required to be licensed? That there is no requirement to have any certification whatsoever? ls training and certification important? After all, isn’t carpet cleaning a “menial” task that anyone can perform? Actually, a carpet cleaning professional is working with one of your most valuable assets. Should it be
Actually, a carpet cleaning professional is working with one of your most valuable assets. Should it be trusted with just anyone? unfortunately, our industry is full of “rogues” who only care about how much money they can get from you, and who care nothing about the life of your carpeting. They do not care about the industry in which they work.
Have you ever noticed that in many states, air-conditioning companies, plumbers, and pest-control companies are required to be licensed? Not so for carpet cleaners. Fortunately for you, and for me, there are many fine people in the carpet cleaning industry who realize the standard must be raised. Those of us in that process help to police our own industry. In order to do this, associations and certification organizations were created. One such organization is the Institute of Inspection,
One such organization is the Institute of Inspection, Cleaning and Restoration Certification (IICRC). This organization provides certification courses and exams for the carpet cleaning industry. By attending these courses, carpet cleaners are taught about fiber identification, carpet construction, cleaning chemistry, cleaning methods, and professionalism.
In this training, technicians learn the technical aspects of cleaning assist them in using the proper methods for cleaning specific types of soil from specific types of carpet. A certified firm knows the right way to apply cleaning procedures and chemistry. A certifies firm is working together with other certified firms to raise the standard of carpet cleaning in general, therefore providing you with a higher-quality product.
Special Note: Never use a carpet cleaner that is not certified by the IICRC.
The IICRC is just one entity that provides training. There are many opportunities for advanced training and learning. Be sure to ask questions about the specific training the company has. Our company is certified by the IICRC and is heavily engaged in training in our industry. We are thoroughly trained in each area of services. Be sure to ask us about our designations and certifications.
Cleaning has historically been viewed as a commodity – a menial task that anyone can do. Long before sophisticated textiles and complexly-built indoor environments were created, cleaning may have been a simple task, but that is no longer the case.
Complex flooring systems, sensitive fabrics, and new-age soiling conditions have created a need for advanced education in the cleaning industry. Unfortunately, many cleaners (and consumers) have not understood this concept. We still see ads for $6.95 per room for carpet cleaning and sofa cleaning for $45.00. The cleaner puts the ads out, never intending to clean for those prices, and the consuming public gets the idea that cleaning should be cheap.
These so-called “cleaning” companies also happen to be the ones that don’t educate themselves or their employees.The result is that carpets and fabrics are being ruined every day by uneducated, uninformed and sometimes downright unscrupulous carpet cleaners.
They are facing soiling conditions they have never seen or heard of due to a lack of education. Or worse, they create a situation on a carpet or fabric that they have no idea how to fix. One example: they leave sticky residues in the carpet that cause the carpet or fabric to re-soil rapidly or to discolor.
Top-notch education is readily available in our industry. There is no excuse for cleaners to not educate themselves (and provide fallen education to their clients). Part of the problem is since they have fallen into the trap of viewing cleaning as a commodity themselves, they can’t afford to educate themselves. Education is expensive, but the result of not getting the necessary knowledge is much more costly. Our company invests a great deal in education. Not only do we spend thousands of dollars per year on education, we are heavily involved in our industry, making us well connected with our industry leaders This way, if a unique situation arises in the field, we have experts that we can call on, thereby bringing the cutting edge of cleaning
Our company invests a great deal in education. Not only do we spend thousands of dollars per year on education, we are heavily involved in our industry, making us well connected with our industry leaders. This way, if a unique situation arises in the field, we have experts that we can call on, thereby bringing the cutting edge of cleaning
This way, if a unique situation arises in the field, we have experts that we can call on, thereby bringing the cutting edge of cleaning technology to you.
Our industry provides courses in carpet cleaning, repair, fabric cleaning, marble and tile cleaning, area rug cleaning, marketing, management, and other related subjects.
Many of the organizations offer certification programs that involve testing and ethics requirements. There are trade publications, websites, bulletin boards, and a variety of other opportunities to stay plugged in.
We attend every course we can in order to bring you the very best. Many of these courses require travel across the U.S. and can, therefore, be quite costly. However, we believe, as fiber technology changes and as floor coverings become more complex, proper education, becomes even more important.
The bottom line is that you have a tremendous investment in your textiles and flooring systems and it is our duty to know how to best care for them. Understanding cleaning technology at the highest level helps to reduce cleaning residues and creates a healthier indoor environment by eliminating invisible germs and bacteria. It also empowers the cleaner to remove more soil, thereby creating a longer-lasting fabric or floor.