Our carpet is the largest filter in our homes. It collects and holds dirt, volcanic ash, pet dander and pet feces tracked in from outdoors, mold spores, dust mites and their feces, dead skin, allergens and list goes on. Not a very pleasant thing to think about, but an important issue to consider none-the-less.
No two carpet cleaning companies employ the same equipment, procedures, and cleaning solutions, and no two carpets present the same issues. Over the course of near 40 years, J&S Steamway has developed what we believe to be the most comprehensive approach available in Alaska, to the cleaning of all carpet types and soiling levels.
It is our focus on continuing education, methodology, chemistry, and customer service that sets us apart in the industry. We are not only dedicated to providing the best services possible to our own customers, but we educate and supply many of our competitors as well. It is our desire to be as great an asset to our community as possible. To us, it’s not just carpet cleaning… its providing a clean and healthy environment for our families… a charge we do not take lightly!
The J&S 12 Step Carpet Cleaning Process:
Step 1: Pre-Inspection
Your technician will evaluate the overall condition of your carpet, while focusing upon fiber type, existing stain make-up, and the soiling conditions present. He will develop a plan of action best suited to these conditions and inform you of the results you might expect.
Step 2: Dry Soil Removal
Our commercial vacuums will be used to remove dry soil that household vacuums miss. This very important part of the process is deemed unnecessary by the majority of carpet cleaners who believe it will be removed during the extraction process anyway. The reality is, the more soil that exists, the more flushing is required to remove it. If not removed, it is forced deeper into the carpet pile requiring over-wetting to remove it.
Step 3: Move Furniture
We are happy to move your furniture items such as couches, recliners, and tables. Not included in your regular pricing is the moving of larger items such as china hutches, beds, and dressers. We do ask that you remove any valuable and/or breakable items from atop furniture that will be moved, ahead of the scheduled cleaning.
Step 4: Pre-Spray
Traffic areas and spotting will be pre-treated to emulsify heavy soiling in advance of regular cleaning. This extra step provides a more thorough cleaning and greater visual appeal.
Step 5: Stain & Spot treatment
Stains and difficult spots are pre-treated to provide the greatest possibility of removal.
Step 6: Pre-Grooming
We will now use our mechanical groomer to loosen embedded soils from the fibers and work pre-spray into the pile. Soils will then be more readily available for extraction.
Step 7: Extraction & Rinsing
Our top of the line, truck mounted hot water extraction equipment is then employed to flush the carpet pile and remove cleaning solutions, soils, and contaminates without over-wetting the carpet. Precise control of pressures and temperatures ensures adequate flushing of fibers so that no residue is left behind, which can cause premature re-soiling and unfavorable texture changes.
Step 8: Neutralizer
The proper pH balance of your carpet plays an integral role in ensuring that no sticky residue is left behind. Your carpet will not only be clean… it will be soft, fresh, and healthy as well!
Step 9: Post-Spot Treatment
At this point in the process, your tech will have identified any remaining stubborn stains. He will use specialty spotters in an attempt to either remove them or make permanent stains less visible. The reality?… Some stains are permanent. If they can be removed, J&S is your best bet!
Step 10: Post-Groom
This step involves hand grooming with specialty groomers to leave the carpet fibers standing upright. It is done both for the visual appeal and to provide for quicker drying.
Step 11: Speed Dry
As each area is groomed, high velocity air movers will be placed to kick-start the drying process. As the surface of the fibers are dried, moisture from below is wicked to the surface.
Step 12: Post-Cleaning Inspection
The final step in our process involves checking to ensure that you are satisfied with the results, that we have not missed anything, that we leave your property in better condition than we found it, and to provide tips regarding safety and after cleaning care of your carpet.